Our Accessibility Statement of commitment
Kettles Back Home Cookin’ is committed to providing access and participation for people with disabilities. We are committed to treating people with disabilities fairly, and allow them to make use of the restaurant as a customer, but also apply and obtain employment.
We believe in equal opportunity, and we are committed to meeting the needs of people with disabilities in a timely fashion. We will do so by removing and preventing barriers and providing accommodation to those who need it by meeting accessibility requirements under Ontario’s accessibility laws. “We communicate with people with disabilities in ways that take into account their disability. When asked, we will provide information about our organization and its services, including public safety information, in accessible formats or with communication
supports:
- in a timely manner, taking into account the person’s accessibility needs due to disability; and
- at a cost that is no more than the regular cost charged to other persons.”
Kettles Management
MULTI-YEAR ACCESSIBILITY POLICY 2026-2031
Statement of Commitment:
At Kettles we have always been committed to providing access to our services for our customers and employees. As a small business our goal is to treat our customers and employees like family. We strive to meet the needs of our mployees and customers with disabilities and continue to work to remove barriers to accessibility. The Accessibility for Ontarians with Disabilities Act, 2005 (the “AODA”) is an Ontario law that was created to develop, implement and enforce accessibility standards in order to achieve accessibility for Ontarians with disabilities. We are committed to meeting the requirements under the AODA and to continued commitment by showing we care and are willing to
accommodate. Our accessibility plan shows the steps we have taken and continue to take to meet those requirements and to improve opportunities for people with disabilities.
The plan is reviewed and updated at least once every 5 years. It is available to the public when
requested.
We are committed to creating policies that encourage the principles of dignity, respect and equal opportunity for people with disabilities. We train every person as soon as they are hired and provide training when updates have been made.
Customer Service
We are committed to excellence in serving and providing goods, services or facilities to all customers including people with disabilities. Our staff are trained to answer the telephone and speak in a clear manner so that people can understand them. In our restaurant we welcome the use of assistive devices by persons with disabilities in order
to obtain service. Some examples of assistive devices are walkers, wheelchairs, and oxygen tanks.
Employment
We are committed to accessibility by preventing and removing barriers. Where it is not possible to remove barriers, we will make efforts to accommodate persons with disabilities. Kettles will notify its employees and the public about the availability of accommodation for applicants with disabilities during that hiring process. We will notify job applicants that accommodations are available upon request. If the applicant requests an accommodation, Kettles will consult with the applicant and provide suitable accommodation for applicants accessibility needs. Employees selected for job interviews will be notified that accommodations will be provided.
Policies and Training
We have developed policies and procedures, and trained employees in accordance with the requirements under the AODA and the Ontario Human Rights Code that relate to persons with disabilities. Training will be provided when an employee is hired and provided when changes have been made to our policies or procedures.
Accessibility of the restaurant. We have made modifications to the restaurant to meeting accessibility laws which include:
- 6 handicapped parking spaces
- Outdoor public eating areas.
- 3 ramps without steps that lead to the entrance.
- Paved parking lot
- Automated door openers
- Accessible dining room tables
- Handicap washrooms
- Wide hallways and accessible tables and ordering areas
- Toggle Font and contrast tabs on our website
Feedback Process
Current or future customers or employees who wish to provide feedback on this plan, can contact us the the following ways:
- By Telephone 1-519-794-0330 (ask to speak with a manager)
- In person (ask to speak with a manager)
- By email kettlesbackhomecookin@gmail.com
We will respond by understanding the alternate format or communication required,
and provide alternate arrangements.
Example 1: A customer would like to dine in the restaurant but is unable to read the menu. We would have one of our staff members read it to them.
Example 2: A customer requires a menu in larger print so they are able to read it. Our staff would provide a larger version of the menu for them with larger print.
Example 3: A staff member requires an additional/more frequent rest period because of a pre-existing injury. We would accommodate that employee by providing them with a more frequent rest period.
Last modified March 2026
Accessibility Customer Service Policy
We are committed to complying with the Accessibility for Ontarians with Disabilities Act, 2005,
the Ontario Human Rights Code.
Scope:
This Policy applies to all of our employees
Providing Goods and Services to Persons with Disabilities:
We are committed to making our customers feel welcomed, like they are at home. This includes people with disabilities. We are committed to the following:
- Providing our products and services so that they accommodate the needs and dignity of people with disabilities
- 2. Provide an equal opportunity for people with disabilities to access to our products and services
NOTICE OF TEMPORARY DISRUPTION:
In the event that a normally offered service or part of our accessible operation to people with disabilities is disrupted, or becomes temporarily unavailable, kettles will provide notice to the customer. A notice will be posted at the site of the disruption, and also a pop up tab on our website will be created at www.kettlesbackhomecookin.com. The notice will explain the reason and the anticipated length of time the disruption will occur. It will also provide temporary alternative facilities or services that can be used by persons with disabilities, when available.
Example: The automatic door opening not working and having to temporarily manually open it until it is repaired. A staff member would be assigned to operate the door until it is fixed.
Service Animals and Service workers:
Service animals and also support workers are a common sight at kettles. We welcome and accommodate them. An animal is a service animal if it meets the following:
- The animal can be readily identified as one that is being used by the person for reasons relating to the person's disability, as a result of visual indicators such as the vest of harness worn by the animal: or
- The person provides documentation from a regulated health professional (e.g. doctor or nurse) confirming that the person requires the animal for reasons relating to the disability.
Examples of service animals are guide dogs, mobility animals, and seizure alert animals. People with disabilities can use their Service Animals in the parts of kettles open to the public or to third parties.
If it’s not obvious to us that it is a service dog, then a manager may have questions. The on duty manager may request documentation from a regulated health profession such as a letter or form to confirm it is a service dog. Service animals must be in control of the person using or caregiving using the dog.
Support Person:
A support person is a person that accompanies a person with a disability in order to help them eat, order, with mobility, personal care, medical needs.
Use of Assistive Devices:
At kettles we encourage and have become quite used to our customers using assistive devices. They include but are not limited to wheel chairs, walkers, breathing equipment. Our staff are familiar with these devices as we experience ustomers who use them on a daily basis.
Design of Public Spaces:
Kettles will meet accessibility laws and guidelines when building or making majors changes to public spaces and is committed to maintaining barrier free accesses to people with disabilities.
Communication with a person with a disability:
Our staff members are trained and experienced in how to communicate with a person with a disability. Each disability can affect how a person communicates and our staff will take that into account.
5 YEAR MULTI ACCESSIBILITY PLAN:
Year 1: Ensure that we are in compliance with all requirements under the Accessibility for Ontarians with Disabilities Act, 2005. Creation of policies, procedures and training
Year 2: Review all policies and procedures to ensure they are being followed and how staff have responded to situations, emergencies and have provided alternative accommodations.
Year 3: Have a restaurant walkthrough to make sure all public spaces continue to be functional, all accessibility devices work and people with disabilities are finding the goods and services are easy to access.
Year 4: Review website is functional and that disability policies are accessible, easy to read and understand and that the overall function the the website can be used by people with disabilities
Year 5: Review the entire accessibility policy. How has the recruitment policy, emergency response plan worked, has the training program been effective, was the feedback process effective, and how successful have we been with using the notice of disruption of services.
Current or future customers or employees who wish to provide feedback on this plan, can
contact us the the following ways:
- By Telephone 1-519-794-0330 (ask to speak with a manager)
- In person (ask to speak with a manager)
- By email kettlesbackhomecookin@gmail.com